Oldal 191 [191]
VIDEO-INTERACTION-ANALYSIS IN COACHING AND CONSULTING OF TEAMS
sense-making (social, content and temporal dimension) and all three system
dimensions (organization, team and people in their organizational functions).
By doing so it uses a high degree of context intelligence where own perspectives
on reciprocities should be integrated.
It goes without saying that the individual person in his/her functions and
responsibilities is indispensable but at the same time often linked with an
interplay of various powers and circular interlockings, interdependencies and
dynamics. Topics like self-efficacy, self-conviction are extremely important
psychological concepts that start on the personal level. However, the complexity
of these dynamics always requires the engagement of teams/networks and of
the entire organization in order to be effective.
CONSULTING OF TEAMS BASED ON
VIDEO INTERACTION ANALYSIS (VIA)
Why interaction analysis?
Communication and interaction are the foundation of every system, be it the
social system, the organizational system or also the family system. This is so
fundamental to our daily and work life that we have learned from adolescence
on to move in these systems and to supposedly understand them (Ego and
Alter). However, it gets interesting when one is observing interaction systems at
work in reality and when resources as well as unique constructive or destructive,
irritating or accompanying patterns are uncovered. The latent and profound
sense-making structures have a tremendous impact on the interaction systems,
which have the tendency to reproduce themselves continuously’.
Theoretical approaches
The herein applied method of qualitative interaction analysis is based on
different sociological approaches. The main point at that is the respective
understanding of the social reality and reconstruction of creation processes,
in which topics, relationships, pattern, habits etc. are being negotiated.
The following sociological interpretative methods and in particular
hermeneutic case reconstructional procedures form the empirical and
2 A. Kieserling, Kommunikation unter Anwesenden, Studien iiber Interaktionssysteme, Frank¬
furt a. M., Suhrkamp, 1999.
* 189 "