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VOLKER JÖRN WALPUSKI ; x Recurrence, Recollection, Repression, ... > I N What is it? Identification! call e-mail SMS/IM other nothing Decision necessary: reacts the user now? no yes yes yes | yes 222 no Y Y read it? no y anwser? yes no | yes talk! read! —> Decision: further action needed? nn 0 END © | yes Decision: need of action now? no | yes perform action: phoning, texting | One of the problems of self-steering processes is that they normally are invisible to others while taking a lot of time, often due to permanent availability also as undocumented and therefore unpaid overtime. Gratification for work is won by achievements and not by invisible self-steering processes. Self-steering enables workers to achieve (visible) goals and win gratification. When visible and invisible work processes aren’t balanced any longer a gratification crisis is impending.” This impending crisis is boosted when velocity, quantity and complexity of decision making are too big or authority to decide is too little. Especially management, executives and freelancers are at risk to suffer. It 7 Nick Kratzer — Wolfgang Dunkel — Wolfgang Menz, Raubbau oder Riickzug? Ursachen und Folgen der “systematischen Uberlastung” in Unternehmen, Supervision. Mensch, Arbeit, Organisation, 1 (2012) 4-11. * 130 +
