Oldal 221 [221]
USING THE MICRO-LEVEL PERSPECTIVE OF CONVERSATION ANALYSIS
TO IMPROVE COMMUNICATION IN SUPERVISION
COMMUNICATION STRATEGIES OF SUPERVISORS
AND SUPERVISEES: COMPLETE SUMMARY
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inviting SE to take over the turn, sometimes even using incomplete
phrases to do so,
the acceptance of interruptions; they readily give the turn up,
a preference for the unobtrusive, non-lexical "hm" as back channel signal,
the invitation of speaker continuation by maintaining long pauses,
the support of SEs utterances: SRs offer metaphors, rewordings, etc.
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After SE’s presentation of the problem, oftentimes SR words SE's goal,
need, and / or concern, thus
— signaling understanding while giving SE the opportunity to correct,
— showing their diagnostic competencies,
— making sure the goal / need / concern can be worked with and met in
and through supervision,
— clearing the way for “solution talk” instead of “problem talk” (depending
on the formulation used).
SRs sometimes de-topicalize private emotions, or at least they make them
part of the workplace problem, thus omitting non-professional issues that
firstly supervision is not competent to address, and that also would go
beyond the scope of what can be worked on in a (limited) process.
SRs often implicitly steer the conversation towards SE's options to actively
and concretely influence or improve the situation.
SRs also develop suggestions that build upon these options.
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They take up SR’s suggestions in an only formally responsive manner, i. e.
agree with them, but then de-topicalize or even contradict them.
They steer back to the problem presentation, oftentimes including
dramatizing metaphors or stressing strong negative feelings.
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